This event has ended.
The PES Network Working Group on Quality Management 2021-2022 met online for the second time on 17 February 2022.
- employment policy | employment service
- Thursday 17 February 2022, 09:00 - 10:00 (CET)
- Online only
Practical information
- When
- Thursday 17 February 2022, 09:00 - 10:00 (CET)
- Where
- Online only
- Languages
- English
Description
Supported by thematic expert Johann Sauermann, discussions focused on three areas of quality management practice:
- Customer feedback methods and their relative efficacy, with examples from PES in Belgium (VDAB) and Croatia (HZZ);
- How to involve customers in developing processes and products, with an example from the PES in Germany (BA);
- Creating a culture of QM, with an example Good Practice Award from the PES in Austria (AMS).
The meeting built on the work of the 1st WG meeting in October 2021. It was followed by a 3rd and final WG on Quality Management meeting in March 2022.
The meeting was co-chaired by the Austrian and German PES and included participation by PES from Belgium (Actiris & VDAB), Croatia, Estonia, Lithuania, Portugal, Spain and Iceland.