European Network of Public Employment Services - PES digital services to successfully integrate vulnerable jobseekers

Digital service delivery has proven effective in particular for jobseekers closer to the labour market. This however raises the question whether and how Public Employment Services can best provide services online to those jobseekers with limited digital skills or who do not have the resources to access digital services. This paper summarizes the outcomes of a Thematic Review Workshop that took place in Croatia, in November 2023, with a specific focus on NEETs and long-term unemployed.

It shows that further efforts are needed to take vulnerable customers’ needs and opinions on board when adjusting and designing digital services. The paper recommends in particular: Making better use of the potential of online service provision for experimentation and evaluation. Strengthening online cooperation with providers of complementary services. Stepping up the provision of post-placement online counselling, particularly for the long-term unemployed and NEETs.